Shipping policy

Welcome to Zivela. We are committed to shipping your orders securely and efficiently all over the US. Below is an explanation of our shipping policy for all the orders placed via our online store.

Order Processing

We provide FREE Standard Shipping for all orders within the United States.

  • Processing time of orders will take 1-2 business days after the successful payment confirmation.
  • Business days include Mondays through Fridays, excluding weekends and holidays.
  • The orders which are placed during weekends or holidays will be processed on the next available business day.

Order Cut-off Time

Daily Order Cut-off Time:

  • Cut-off Time: 4:00 PM Eastern Standard Time (EST – New York, GMT-05:00)
  • Orders that are submitted before the cut-off time may be processed the same day while those after the cut-off time shall be processed on the following business day.

Shipping Method and Delivery Estimate

Shipping Method: Standard Shipping

  • Transit Time: 5-7 business days
  • Total Delivery Time: 6-9 business days

Please note that delivery time may take more than expected depending on many factors such as weather, delay by the shipping company, and holidays among others.

Shipping Address Accuracy

It is up to the buyer to ensure that he/she provides Zivela with a proper shipping address.
Zivela shall not be responsible for any delays in delivery or return shipments due to wrong shipping address information from the customer.
Please make sure that your shipping address is correct before finalizing your order.

Changing And Cancelling Orders

In case you want to amend or cancel your order, kindly inform us as early as possible regarding such amendments once you place it.
Email: support@zivela.store
We will try our best to meet your requirements; but in case your order has already been processed/shipped, there is a chance that we may not be able to process your request.

Tracking Information

Once your order is shipped, you will receive an email that contains tracking number.
Please be aware that it might take 24–48 hours for tracking information to become available.

Delayed Or Missing Orders

In case if your package gets lost or delayed while in transit, please get in touch with us. We will try to locate your order.

Contact Information
If you have any questions regarding shipping or delivery, please feel free to contact us.
Business Email: support@zivela.store
Business Phone Number: +1 (516) 3985268
Business Hours: 9:00 AM – 5:00 PM (Mon-Fri)
Business Address: 1861 Browning Street, Baldwin, New York 11510, United States