Shipping policy
Welcome to Zivela. We are dedicated to delivering your orders safely, quickly, and efficiently across the United States. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.
Order Processing
All orders are processed within 1–2 business days after your payment has been successfully confirmed.
Business days are Monday through Friday, excluding weekends and public holidays.
Orders placed on weekends or holidays will begin processing on the next available business day.
Order Cut-Off Time
Orders are processed based on the following daily cut-off time:
Cut-Off Time: 4:00 PM Eastern Standard Time (EST – New York, GMT-05:00)
Orders placed before the cut-off time may begin processing the same business day. Orders placed after the cut-off time will be processed on the following business day.
Shipping Method And Delivery Estimates
We currently offer standard shipping throughout the United States.
- Shipping Method: Standard Shipping
- Estimated Transit Time: 5–7 business days
- Estimated Total Delivery Time: 6–9 business days (including processing time)
Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, holiday periods, or unexpected shipping volume increases.
Shipping Costs
- We proudly offer free standard shipping on all orders within the United States.
- No minimum purchase required
- No hidden shipping fees
- No additional handling charges at checkout
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Zivela is not responsible for packages delayed, lost, or returned due to incorrect or incomplete shipping details submitted by the customer.
Please double-check your shipping information before placing your order.
Order Changes And Cancellations
If you need to update or cancel your order, please contact us as soon as possible after placing it.
Email: Support@Zivela.store
We will do our best to accommodate changes. However, once an order has been processed or shipped, modifications or cancellations may no longer be possible.
Tracking Information
After your order has been shipped, you will receive a shipping confirmation email that includes your tracking number.
Please allow 24–48 hours for tracking information to become active after shipment.
Delayed or Lost Packages
If your package is delayed or appears lost during transit, please contact our support team. We will work with the shipping carrier to investigate the issue and assist you as quickly as possible.
Contact Information
If you have any questions regarding shipping or delivery, please feel free to contact us.
Business Mail: Support@zivela.store
Business Contact: +1 (214) 204 6800
Business Hours: 9:00 AM to 5:00 PM (Monday – Friday)
Business Address: 5900 Balcones Drive STE 100, Austin Texas 78731, United States