Below are some answers to the most common questions that will help you shop at Zivela as easily as possible. In case you have additional questions not covered below, our team of experts will gladly assist you.

Where is Zivela based?

Our company operates in the United States.

Do you offer free shipping?Do you offer free shipping?

Yes. Our company provides free shipping service for all products shipped in the USA. There is no minimum order amount requirement.

How soon will my order be delivered?

Estimated delivery times are as follows:

Processing Time: 1-2 business days

Shipping Time: 5-7 days (business days)

Total Delivery Time: 6-9 business days

Please note that the above estimation may change depending on weather/holidays/shipping carrier delays.

Do I receive order confirmation email?

Yes. Once your order has been placed, you will receive an order confirmation email with all order details.

Can I track my order?

Yes. When your order is shipped, you will receive a tracking number via email.
Tracking updates may take 24–48 hours to appear.

What is your return policy?

You may return eligible items within 30 days of delivery. Your returned products should be in an original condition, unused, unworn and with all tags and packaging intact.
For more information on returning and refunds visit our Return & Refund Policy page.

How can I initiate a Return Request?

Please contact us via email with your order number and reason for return.
support@zivela.store
After our review of your request we will send you return instructions.

Are there any non-returnable items?

There are some products that cannot be returned such as:

• Damaged or used products
• Products returned without original tags and packaging
• Products sold on a final sale basis, which are non-refundable

What kind of payment do you accept?

We support different safe and secure payment methods including:

• Visa
• Mastercard
• American Express
• Discover
• Apple Pay
• Google Pay
• Shop Pay
• Klarna
• Maestro
• UnionPay
• Diners Club

All payments are processed safely and in USD.

How can I contact customer support?
Business Email: support@zivela.store
Business Phone Number: +1 (516) 3985268
Business Hours: 9:00 AM – 5:00 PM (Mon-Fri)
Business Address: 1861 Browning Street, Baldwin, New York 11510, United States