To make your shopping experience easy and convenient, we’ve answered some of the most common questions about Zivela. If you need additional help, our customer support team is always available to assist you.

Where is Zivela located?

Zivela operates from the United States.

Do you offer free shipping?

Yes. We offer free standard shipping on all orders delivered within the United States. No minimum purchase is required.

How long does delivery take?

Estimated delivery times include both processing and shipping:

• Order Processing Time: 1–2 business days (Monday–Friday)
  
• Shipping Time: 5–7 business days
  
• Estimated Total Delivery Time: 6–9 business days

Please note that delivery times are estimates and may vary due to holidays, weather conditions, or carrier delays.

Will I receive an order confirmation email?

Yes. Once your order is successfully placed, you will receive a confirmation email with your order details.

Do you provide tracking information?

Yes. After your order has been shipped, a tracking number will be sent to your email address.
Please allow 24–48 hours for tracking updates to become active.

What is your return policy?

We accept eligible returns within 30 days of delivery.
Returned items must be unused, unworn, and returned in their original condition with tags and packaging included.
For full details, please review our Return & Refund Policy.

How do I request a return?

To request a return, please contact our support team with your order number and reason for return.
Email: Support@Zivela.store
Our team will provide return instructions after reviewing your request.

Are there any non-returnable items?

Certain items may not qualify for returns, including:

• Used or damaged products
  
• Items returned without original packaging or tags
  
• Final sale or clearance items marked as non-returnable

What payment methods do you accept?

We accept multiple secure payment methods, including:

• Visa
  
• Mastercard
  
• American Express
  
• Discover
  
• Apple Pay
  
• Google Pay
  
• Shop Pay
  
• Klarna
  
• Maestro
  
• UnionPay
  
• Diners Club

All payments are processed securely in USD.

How can I contact customer support?

Our support team is happy to assist you with orders, shipping, returns, payments, or general questions.
Business Mail: Support@zivela.store
Business Contact: +1 (214) 204 6800
Business Hours: 9:00 AM to 5:00 PM (Monday – Friday)
Business Address: 5900 Balcones Drive STE 100, Austin Texas 78731, United States