At Zivela, we are committed to providing a safe, secure, and seamless shopping experience for every customer. This Payment Policy explains the payment methods we accept and how your payment information is handled when you place an order on our website.
By completing a purchase on our store, you agree to the terms outlined below.

Accepted Payment Methods

We currently accept the following payment options:

• Visa
  
• Mastercard
  
• American Express
  
• Discover
  
• Apple Pay
  
• Google Pay
  
• Shop Pay
  
• Klarna
  
• Maestro
  
• UnionPay
  
• Diners Club
  

All payments are processed in United States Dollars (USD).

Secure Checkout

Your security is important to us.
All transactions on our website are processed through trusted and encrypted payment gateways designed to protect your personal and financial information during checkout.
For security reasons, Zivela does not store or directly access your complete credit card or debit card details.

Payment Authorization

Orders are processed only after successful payment verification and authorization.
If a payment is declined, canceled, flagged, or cannot be verified, the order may not be processed or shipped.
In such situations, customers may be asked to:

• Use an alternative payment method
  
• Contact their bank or card provider
  
• Confirm billing or payment details

To avoid delays, please ensure that your billing information is accurate and matches the details associated with your payment method.
Incorrect or incomplete information may result in failed transactions, payment delays, or automatic order cancellation.

Fraud Protection And Verification

To help prevent unauthorized transactions and maintain a secure shopping environment, Zivela reserves the right to review certain orders before approval.
In some cases, additional verification may be required before an order can be processed and shipped.

CurrencyAnd Charges

All prices displayed on our website are listed in USD.
Depending on your bank or payment provider, additional international transaction fees or currency conversion charges may apply. These charges are determined by your financial institution and are not controlled by Zivela.

Contact Information

If you have any questions regarding payments or billing, please contact our support team.
Business Mail: Support@zivela.store
Business Contact: +1 (214) 204 6800
Business Hours: 9:00 AM to 5:00 PM (Monday – Friday)
Business Address: 5900 Balcones Drive STE 100, Austin Texas 78731, United States